Unify your Contact Centers in the best channel

VOIP AMERICA CLOUD CALL CENTER

The ideal solution for unified management of Contact Centers with the same objective solution: generate the best channel contact.
 
VOIP AMERICA CLOUD Call Center will provide the best customer experience in every interaction through any channel, using a unique software platform.

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Multiple Unified Channels

VOIP AMERICA Cloud Call Center can unify communication channels with customers, increasing agent productivity, reducing waiting times and operational costs.

Main Features

CLOUD CALL CENTER SUPERVISOR

  • Real-time monitoring
  • Listen: spy, coaching, barge
  • Dynamic dashboard configuration
  • Control Reports
  • Online alerts, via email and SMS
  • Audio Recording, Display and Keyboard
  • Module for quality management

Main Features

CLOUD CALL CENTER AGENT

  • 100% web Agent
  • Unified multichannel inbox
  • Integrated phone and notification center
  • State management (pause, breaks,…)
  • Call Recording
  • Custom Campaigns

 

Boost your Productivity​

VOIP AMERICA Cloud Call Center w ill help you improve your customer service allowing you to manage from anywhere and on any device customers' requests in real-time.